General
1. What is Shihaisha?
Shihaisha is an online platform that combines educational content, product recommendations, and an online store, built around “Learn, Build, Grow, Invest.” We cover personal finance, technology, and AI, alongside a curated range of products.
2. Is Shihaisha’s blog content financial or professional advice?
No. Our content is for general informational and educational purposes only and shouldn’t be treated as professional financial, legal, or investment advice.
3. Can I use images or content from Shihaisha’s blog?
No, all content is protected by copyright and belongs to Shihaisha or its licensors. Contact us for permission before referencing or republishing anything.
4. Does Shihaisha use affiliate links?
Yes, some blog posts include affiliate links. We may earn a small commission on qualifying purchases, at no extra cost to you, and this never affects our editorial opinions.
Orders & Payment
5. How do I place an order?
Browse the store, add items to your cart, and complete checkout with your shipping details and payment method.
6. What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and select digital wallets, depending on your region.
7. Is it safe to enter my card details?
Yes. We never store your full card details; all payments are processed through encrypted, PCI-DSS-compliant gateways.
8. Can I cancel my order after placing it?
Yes, free of charge within 12 hours, provided the order hasn’t been forwarded for processing yet.
9. Do I need an account to order?
No, guest checkout is available, though an account makes it easier to track orders and save addresses.
Shipping & Tracking
10. How long does shipping take?
Domestic orders: 5–12 business days. International orders: 10–25 business days, after 1–3 days of processing.
11. Why is my order taking longer than expected?
Timelines depend on your location, courier conditions, and customs processing for international orders. Peak periods can add delays.
12. Can I track my order?
Yes, you’ll receive a tracking number by email/SMS once it ships. Allow 24–48 hours for tracking to activate.
13. Why did my order arrive in multiple packages?
Items ordered together may be sourced and shipped separately, so they can arrive at different times with individual tracking numbers.
14. Do you ship internationally?
Yes, to select destinations. Customs duties or import taxes, where applicable, are the customer’s responsibility.
Returns & Refunds
15. What is your return policy?
Items can generally be returned within 7 days of delivery if unused and in original packaging. Some categories are non-returnable.
16. How do I start a return?
Email returns@shihaisha.com with your order number and reason. We’ll confirm eligibility and share instructions within 1–2 business days.
17. Who pays for return shipping?
The customer, unless the return is due to our error (wrong or defective item), in which case we cover it.
18. How long do refunds take?
Approved refunds are issued within 7–10 business days to your original payment method.
19. Do you offer exchanges?
Not directly — return the original item for a refund and place a new order for the item you want.
20. What if I receive a damaged or wrong item?
Contact us within 48 hours with your order number and photos; we’ll arrange a free replacement or full refund.
Account & Support
21. How do I contact customer support?
Email support@shihaisha.com for general queries, or use the category-specific addresses listed in our policies.
22. How do I unsubscribe from marketing emails?
Click the “unsubscribe” link at the bottom of any marketing email to opt out immediately.
23. Who do I contact for something not covered here?
Email support@shihaisha.com and our team will respond, typically within 1–2 business days.
Content & Privacy
24. Is my personal information safe with Shihaisha?
Yes. We use SSL encryption and industry-standard security practices, and we never sell your personal data. See our Privacy Policy for details.
25. Does Shihaisha use cookies?
Yes, for essential site functions, analytics, and personalised ads. You can manage preferences via your browser settings.
Still have questions?
Email: support@shihaisha.com
Website: www.shihaisha.com