Privacy Policy

1. Introduction

Shihaisha (“Shihaisha,” “we,” “us,” or “our”) operates the website www.shihaisha.com (the “Site”), including our blog, educational resources, and online store. This Privacy Policy explains what personal information we collect when you visit or make a purchase from the Site, how we use it, and the choices you have. By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide directly

Name, email address, phone number, and shipping/billing address when you place an order, subscribe to our newsletter, or contact us
Account details if you register on the Site (username, password)
Comments, reviews, or messages you submit
Payment details processed securely through our third-party payment gateway (we do not store full card numbers)

2.2 Information collected automatically

IP address, browser type, device type, and operating system
Pages visited, time spent on the Site, referring URLs, and click behaviour
Approximate location derived from IP address
Cookies and similar tracking technologies (see Section 4)

3. How We Use Your Information

To process and fulfil orders, including sharing necessary shipping details with our fulfilment and logistics partners
To communicate order confirmations, shipping updates, and customer support responses
To personalise content, product recommendations, and marketing communications
To improve the Site, our content, and our product catalogue through analytics
To detect and prevent fraud, abuse, or security incidents
To comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to keep you signed in, remember your cart, understand how visitors use the Site, and show relevant ads. You can control cookies through your browser settings; disabling cookies may affect some Site features such as checkout.

Cookie Type	Purpose
Essential	Cart, checkout, login sessions
Analytics	Understand traffic and content performance (e.g., Google Analytics)
Advertising	Show relevant offers on other platforms (e.g., Meta/Google Ads)

5. How We Share Information

We do not sell your personal information. We may share it with:

Fulfilment & logistics partners — to pack, ship, and deliver your order
Payment processors — to securely process transactions
Service providers — hosting, email delivery, analytics, and customer support tools
Legal authorities — where required by law or to protect our rights

6. Payment Information

All payments are processed through PCI-DSS-compliant third-party payment gateways. Shihaisha does not store your complete card number, CVV, or banking credentials on its own servers.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, including order history for accounting and dispute-resolution purposes, unless a longer retention period is required by law.

8. Data Security

We use industry-standard technical and organisational measures — including SSL encryption, restricted access, and secure hosting — to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Request access to, or a copy of, the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data, subject to legal/accounting exceptions
Opt out of marketing emails at any time via the unsubscribe link
Disable cookies through your browser settings

To exercise any of these rights, email us at privacy@shihaisha.com. We aim to respond within 30 days.

10. Children’s Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Third-Party Links

Our Site may contain links to third-party websites, including affiliate partners. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

12. International Users

If you access the Site from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using the Site, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, reach out to us: