1. Return Eligibility
We want you to be happy with your purchase. Items are eligible for return if they are:
- Unused, unworn, and in original condition
- In original packaging with tags/labels intact
- Accompanied by proof of purchase (order number or invoice)
- Requested within the return window stated below
2. Return Window
You may request a return within 7 days of delivery. Because items are fulfilled through our partner network, requests raised after this window generally cannot be processed — we recommend inspecting your order as soon as it arrives.
3. Non-Returnable Items
- Products marked “Final Sale” or “Non-Returnable” on the product page
- Personal care, hygiene, or intimate-use items once opened
- Digital products, downloadable content, or educational/course access
- Customised or made-to-order items
- Items returned without original packaging or missing accessories
4. How to Start a Return
- Email contact@shihaisha.com with your order number and reason for return
- Our team will review your request within 1–2 business days and confirm eligibility
- If approved, we’ll share return instructions, including the return address if applicable
- Pack the item securely and ship it as instructed
5. Return Shipping
Unless the return is due to our error (wrong or defective item), return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in return transit without tracking proof.
6. Inspection & Approval
Once we receive your returned item, our team (in coordination with our fulfilment partner) will inspect it within 3–5 business days to confirm it meets the return eligibility criteria. We’ll notify you by email of approval or rejection of your return.
7. Refund Method & Timeline
Approved refunds are issued to your original payment method within 7–10 business days of approval. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account. Shipping charges (if any) are non-refundable unless the return is due to our error.
8. Exchanges
We currently do not offer direct exchanges. If you’d like a different size, colour, or product, please return the original item for a refund and place a new order.
9. Order Cancellations
You may cancel an order free of charge within 12 hours of placing it, provided it has not yet been forwarded for processing. Once an order has been processed by our fulfilment partner, it cannot be cancelled, but you may return it upon delivery as per this policy.
10. Wrong or Defective Item
If you receive a wrong, damaged, or defective item, contact us within 48 hours of delivery with your order number and photos of the item. We’ll arrange a replacement or full refund, including shipping costs, at no extra charge to you.
11. Contact Us
We’re happy to help with any return or refund query.
Email: contact@shihaisha.com
Website: www.shihaisha.com