1. Overview
At Shihaisha, we work with a curated network of trusted sourcing and fulfilment partners to bring you a wide range of products without the overhead of traditional warehousing. This lets us offer competitive pricing and a broader catalogue, while our partners handle packing and dispatch on our behalf directly to you.
2. Order Processing Time
Once your order is placed, it is forwarded to the relevant fulfilment partner for processing. Orders are typically processed within 1–3 business days. During sale periods or high-demand launches, processing may take slightly longer — we’ll notify you if there’s a significant delay.
3. Delivery Timelines
Because items are sourced and dispatched through our fulfilment network — which may include partners located domestically or overseas — total delivery time is generally longer than typical same-city retail delivery. Estimated timelines:
| Region | Estimated Delivery |
|---|---|
| Domestic (India) | 5–12 business days |
| International | 10–25 business days |
These are estimates, not guarantees. Actual delivery time depends on your location, customs processing (for international orders), and courier network conditions.
4. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery address, order weight, and product category. Any free-shipping thresholds or promotions will be clearly displayed on the product page or at checkout.
5. Multiple Items & Split Shipments
If you order multiple products in a single purchase, they may be sourced from different fulfilment partners and could therefore arrive in separate packages, at different times. This is normal and does not indicate an issue with your order. You’ll receive tracking information for each shipment separately.
6. Order Tracking
Once your order ships, you’ll receive a tracking number via email/SMS. Please allow 24–48 hours for tracking information to become active in the courier’s system.
7. International Shipping
We ship to select international destinations. International orders may be subject to customs duties, import taxes, or clearance fees levied by the destination country — these are the responsibility of the customer and are not included in the product price or shipping charge shown at checkout.
8. Address Accuracy
Please double-check your shipping address before placing an order. Shihaisha is not responsible for delayed or failed delivery resulting from an incorrect or incomplete address provided at checkout. If you need to correct an address, contact us within 12 hours of placing the order.
9. Delays & Exceptions
Occasionally, deliveries may be delayed due to customs processing, weather, courier network disruptions, national holidays, or high order volumes. We’ll do our best to keep you informed if we’re notified of a significant delay by our fulfilment partners.
10. Damaged or Lost Shipments
If your order arrives damaged, or tracking shows delivery but you haven’t received the package, contact us within 48 hours with photos (for damage) or order details, and we’ll work with our fulfilment partner to resolve it — via replacement, refund, or reshipment as applicable under our Return & Refund Policy.
11. Contact Us
Questions about a shipment? We’re here to help.
Email: contact@shihaisha.com
Website: www.shihaisha.com